Shipping & Returns

Shipping Policy

We ship from our small studio in The Netherlands - 's-Hertogenbosch to anywhere in Europe. We ship out within one business day. We first give your sunglasses one final polish and quality check. Then we let your glasses take a selfie before they're on their way. 

 

Covid is a bitch so we don't guarantee shipping times but usually the parcel arrives in:

1-2 working days (The Netherlands)
2-3 working days (Austria, Belgium, Finland, France, Germany, Ireland, Sweden, Switzerland and United Kingdom)
3-6 working days (Czech Republic, Denmark, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, United States)
5-10 working days (Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Macedonia, Moldavia, Montenegro, Serbia, Ukraine)

We ship for free to any where in the EU

 

 

Return Policy

We don't want to make this too difficult.

 

Returns are free within one month after purchase.

If you don't like your new sunglasses. Just send us an email and we'll email a shipping label. If you want to return your glasses, this must be done in the original packaging and with all accompanying materials. The glasses must also be in its original condition.

 

After we've received and inspected the glasses for being in their original condition. We issue a refund. Glasses with wear and tear are not refunded. 

Warrantee Policy

We offer a 730-day (two year) warrantee on your sunglasses (the Product), starting from the moment of receipt. 

If a defect of your sunglasses occurs, you are required to notify us of this defect within a month after you've first found out about the defect. Only if you notify us within this term you are eligible for a replacement. 

There is no eligibility of replacement when damage is caused:

  1. through intent or negligence;

  2. due to improper use or careless maintenance;

  3. due to normal wear and tear;

  4. by not or incorrectly following the instructions relating to the Product; or

  5. by having someone other than MERCURY repair or modify the Product.

MERCURY
Meliestraat 39
5251EG Vlijmen - The Netherlands
support@mercury-eyes.com
+31(0)639574705
Chamber of commerce registration number: 78153395
Most recently updated 25 February 2021